Quality services manager
Also known as: quality assurance coordinator, quality control services manager, quality service supervisor, quality control manager, quality assurance services manager, quality assurance supervisor
About this occupation
Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.
Essential skills and knowledge
- analyse test data
- quality assurance methodologies
- create solutions to problems
- improve business processes
- define quality standards
- perform quality audits
- follow company standards
- quality standards
- liaise with managers
- plan health and safety procedures
- business processes
- oversee stock quality control
Typical tasks and preparation
From the related US occupation profile Quality Control Systems Managers (O*NET 11-3051.01). Linked by an official crosswalk: related, not identical; details vary by country.
- Stop production if serious product defects are present.
- Review and update standard operating procedures or quality assurance manuals.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Review quality documentation necessary for regulatory submissions and inspections.
- Analyze quality control test results and provide feedback and interpretation to production management or staff.
- Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
- Typical education (US)
- Bachelor's Degree
- Preparation
- Job Zone 4 of 5
- Interests
- Conventional, Enterprising, Investigative
Top skills: Reading Comprehension, Quality Control Analysis, Judgment and Decision Making, Active Listening, Writing, Speaking
US median pay: US$126,060 a year (2025), 246,250 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (4.1)
- ChemistryO*NET: ChemistryVery important (3.9)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (3.7)
- Mathematics or StatisticsO*NET: MathematicsVery important (3.6)
- Computer StudiesO*NET: Computers and ElectronicsImportant (3.3)
- Design and TechnologyO*NET: Design + Engineering and TechnologyImportant (3.0)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Four: Considerable Preparation Needed
- Most common education (US)
- Bachelor's Degree
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Training
- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Quality Control Analysts
- Validation Engineers
- Industrial Engineers
- Industrial Production Managers
- Software Quality Assurance Analysts and Testers
- Manufacturing Engineers
- Health and Safety Engineers, Except Mining Safety Engineers and Inspectors
- Chemical Technicians
- Regulatory Affairs Managers
- Compliance Managers
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.