ICT operations manager
Also known as: ICT data processing manager, data processing manager, ICT operations managers, IT data processing manager, IT process manager, IT operations manager
About this occupation
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Essential skills and knowledge
- maintain relationship with suppliers
- develop ICT workflow
- use different communication channels
- train employees
- innovation processes
- define technology strategy
- manage budgets
- design process
- perform project management
- manage staff
- use ICT ticketing system
- track key performance indicators
Typical tasks and preparation
From the related US occupation profile Computer and Information Systems Managers (O*NET 11-3021.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Typical education (US)
- Bachelor's Degree
- Preparation
- Job Zone 4 of 5
- Interests
- Conventional, Enterprising, Investigative
Top skills: Critical Thinking, Reading Comprehension, Active Listening, Speaking, Monitoring, Judgment and Decision Making
US median pay: US$175,140 a year (2025), 670,570 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- Computer StudiesO*NET: Computers and ElectronicsExtremely important (4.8)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (3.7)
- English or Literature in EnglishO*NET: English LanguageImportant (3.5)
- Mathematics or StatisticsO*NET: MathematicsImportant (3.2)
- Design and TechnologyO*NET: Design + Engineering and TechnologyImportant (3.1)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Four: Considerable Preparation Needed
- Most common education (US)
- Bachelor's Degree
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Training
- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Computer Systems Analysts
- Project Management Specialists
- Software Developers
- Computer Systems Engineers/Architects
- Management Analysts
- Information Technology Project Managers
- Database Architects
- Computer Network Architects
- Information Security Engineers
- Database Administrators
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.