Gambling manager
Also known as: gambling facility managing director, gambling general manager, general manager, gambling chief executive officer, gambling facility general manager, gambling facility chief executive officer
About this occupation
Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
A specialisation of recreational facilities manager.
Essential skills and knowledge
- establish daily priorities
- display betting information
- set organisational policies
- supervise the work of staff on different shifts
- identify indicators of problem gambling
- supervise game operations
- liaise with local authorities
- follow betting strategies
- analyse gambling data
- manage operational budgets
- corporate social responsibility
- manage staff
Typical tasks and preparation
From the related US occupation profile Gambling Managers (O*NET 11-9071.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Typical education (US)
- High School Diploma or the equivalent (such as a GED)
- Preparation
- Job Zone 2 of 5
- Interests
- Enterprising, Conventional, Social
Top skills: Critical Thinking, Management of Personnel Resources, Speaking, Monitoring, Active Listening, Social Perceptiveness
US median pay: US$93,220 a year (2025), 5,030 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (4.2)
- Mathematics or StatisticsO*NET: MathematicsVery important (4.2)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (4.2)
- Computer StudiesO*NET: Computers and ElectronicsVery important (3.5)
- Economics or AccountingO*NET: Economics and AccountingVery important (3.5)
- Government and PoliticsO*NET: Law and GovernmentImportant (3.0)
- PsychologyO*NET: PsychologyImportant (3.0)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone 1-2: Very Little to Some Preparation Needed
- Most common education (US)
- High School Diploma or the equivalent (such as a GED)
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- First-Line Supervisors of Gambling Services Workers
- Gambling and Sports Book Writers and Runners
- Gambling Surveillance Officers and Gambling Investigators
- Lodging Managers
- First-Line Supervisors of Office and Administrative Support Workers
- Umpires, Referees, and Other Sports Officials
- First-Line Supervisors of Non-Retail Sales Workers
- General and Operations Managers
- Financial Managers
- Food Service Managers
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.