Public employment service manager
Also known as: national careers service manager, jobcentre manager, department of work and pensions manager, careers advice manager, job centre manager, jobcentre plus manager
About this occupation
Public employment service managers supervise the operations of a public employment agency. They oversee the staff that helps people find employment or provide occupational guidance.
Essential skills and knowledge
- organise staff assessment
- supervision of persons
- coordinate operational activities
- employment law
- promote gender equality in business contexts
- promote employment policy
- supervise staff
- labour legislation
- negotiate employment agreements
- liaise with local authorities
- maintain relations with local representatives
- develop employee retention programs
Typical tasks and preparation
From the related US occupation profile Human Resources Specialists (O*NET 13-1071.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Hire employees and process hiring-related paperwork.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
- Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
- Review employment applications and job orders to match applicants with job requirements.
- Typical education (US)
- Bachelor's Degree
- Preparation
- Job Zone 4 of 5
- Interests
- Enterprising, Conventional, Social
Top skills: Speaking, Reading Comprehension, Active Listening, Writing, Critical Thinking, Social Perceptiveness
US median pay: US$75,940 a year (2025), 912,430 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (3.8)
- English or Literature in EnglishO*NET: English LanguageVery important (3.8)
- Government and PoliticsO*NET: Law and GovernmentImportant (3.3)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Four: Considerable Preparation Needed
- Most common education (US)
- Bachelor's Degree
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Training
- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Human Resources Assistants, Except Payroll and Timekeeping
- Human Resources Managers
- Eligibility Interviewers, Government Programs
- First-Line Supervisors of Office and Administrative Support Workers
- Compensation, Benefits, and Job Analysis Specialists
- Industrial-Organizational Psychologists
- Compensation and Benefits Managers
- Training and Development Managers
- Administrative Services Managers
- Training and Development Specialists
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.