Client relations manager
Also known as: customer service executive, client service manager, client relationship manager, customer service representative, consumer relations manager, client manager
About this occupation
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Essential skills and knowledge
- communicate with customers
- manage customer service
- create solutions to problems
- supervise the management of an establishment
- supervise work
- advise on public relations
- identify new business opportunities
- manage staff
- plan health and safety procedures
- product comprehension
- build business relationships
- fix meetings
Typical tasks and preparation
From the related US occupation profile Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel (O*NET 41-3091.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Answer customers' questions about services, prices, availability, or credit terms.
- Develop sales presentations or proposals to explain service specifications.
- Create forms or agreements to complete sales.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Negotiate prices or terms of sales or service agreements.
- Preparation
- Job Zone 2 of 5
- Interests
- Enterprising, Conventional, Social
Top skills: Active Listening, Speaking, Reading Comprehension, Writing, Critical Thinking, Active Learning
US median pay: US$69,990 a year (2025), 1,256,010 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (4.2)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementImportant (3.5)
- Computer StudiesO*NET: Computers and ElectronicsImportant (3.2)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone 1-2: Very Little to Some Preparation Needed
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Customer Service Representatives
- Telemarketers
- Sales Managers
- Advertising Sales Agents
- Marketing Managers
- New Accounts Clerks
- Insurance Sales Agents
- Demonstrators and Product Promoters
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.