Post office counter clerk

About this occupation

Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.

• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Typical education (US)

High School Diploma or the equivalent (such as a GED)

Preparation

Job Zone 2 of 5

Interests

Conventional, Enterprising, Social

Top skills: Writing, Reading Comprehension, Active Listening, Speaking, Critical Thinking, Judgment and Decision Making

US median pay: US$46,800 a year (2025), 4,290 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.

Subjects this work relies on

How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).

• English or Literature in EnglishO*NET: English LanguageVery important (4.0)
• Economics or AccountingO*NET: Economics and AccountingVery important (3.6)
• Mathematics or StatisticsO*NET: MathematicsImportant (3.5)
• Computer StudiesO*NET: Computers and ElectronicsImportant (3.4)

O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Preparation needed

Job Zone 1-2: Very Little to Some Preparation Needed

Most common education (US)

High School Diploma or the equivalent (such as a GED)

Education

Usually requires a high school diploma or GED, though some occupations may not.

Experience

Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.

Training

Ranges from a few days to one year of on-the-job training.

O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.