Insurance collector
Also known as: insurance claims clerk, insurance claims and policy processing clerk, insurance collectors, claims clerk, collector of insurance payments
About this occupation
Insurance collectors collect payment for an overdue insurance bill. They specialise in all areas of insurance such as medical, life, car, travel, etc and recurrently contact individuals to offer payment assistance or to facilitate payment plans according to individual's financial situation.
Essential skills and knowledge
- credit card payments
- obtain financial information
- insurance law
- maintain client debt records
- create cooperation modalities
- maintain records of financial transactions
- identify clients' needs
- perform debt investigation
- debt collection techniques
- handle financial transactions
- provide support in financial calculation
- types of insurance
Typical tasks and preparation
From the related US occupation profile Insurance Appraisers, Auto Damage (O*NET 13-1032.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
- Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
- Prepare insurance forms to indicate repair cost estimates and recommendations.
- Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
- Determine salvage value on total-loss vehicle.
- Typical education (US)
- Some College Courses
- Preparation
- Job Zone 3 of 5
- Interests
- Conventional, Realistic, Enterprising
Top skills: Writing, Speaking, Reading Comprehension, Active Listening, Critical Thinking, Time Management
US median pay: US$78,240 a year (2025), 11,560 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (3.8)
- Computer StudiesO*NET: Computers and ElectronicsImportant (3.4)
- MetalworkO*NET: MechanicalImportant (3.2)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Three: Medium Preparation Needed
- Most common education (US)
- Some College Courses
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Transportation Vehicle, Equipment and Systems Inspectors, Except Aviation
- Automotive Body and Related Repairers
- Automotive Service Technicians and Mechanics
- Appraisers of Personal and Business Property
- Automotive Engineering Technicians
- Cost Estimators
- Appraisers and Assessors of Real Estate
- Insurance Claims and Policy Processing Clerks
- Claims Adjusters, Examiners, and Investigators
- Credit Authorizers, Checkers, and Clerks
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.