Telephone switchboard operators

Definition

Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries, service problem reports, and record and relay messages to staff or clients. Tasks include - (a) operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls; (b) making connections for outgoing calls; (c) dealing with telephone inquiries and recording messages; (d) forwarding messages to staff or clients; (e) investigating operating system problems and informing repair services. Examples of the occupations classified here: - Answering service operator - Telephone switchboard operator