Ticket issuing clerk
Also known as: concert ticket selling agent, ticket selling agent, museumshop selling agent, museum ticket selling agent, sport ticket selling agent
About this occupation
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Essential skills and knowledge
- handle personal identifiable information
- prevent shoplifting
- maintain customer records
- stock shelves
- inform customers of activity changes
- sales argumentation
- demonstrate products' features
- provide customer guidance on product selection
- monitor stock level
- plan aftersales arrangements
- use different communication channels
- ensure compliance with legal requirements
Typical tasks and preparation
From the related US occupation profile Reservation and Transportation Ticket Agents and Travel Clerks (O*NET 43-4181.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Typical education (US)
- High School Diploma or the equivalent (such as a GED)
- Preparation
- Job Zone 2 of 5
- Interests
- Conventional, Social, Enterprising
Top skills: Active Listening, Speaking, Service Orientation, Social Perceptiveness, Reading Comprehension, Critical Thinking
US median pay: US$44,390 a year (2025), 118,710 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (3.8)
- Computer StudiesO*NET: Computers and ElectronicsVery important (3.8)
- GeographyO*NET: GeographyImportant (3.4)
- PsychologyO*NET: PsychologyImportant (3.1)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone 1-2: Very Little to Some Preparation Needed
- Most common education (US)
- High School Diploma or the equivalent (such as a GED)
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Travel Agents
- Flight Attendants
- Passenger Attendants
- Baggage Porters and Bellhops
- Counter and Rental Clerks
- Hotel, Motel, and Resort Desk Clerks
- Bus Drivers, Transit and Intercity
- Dispatchers, Except Police, Fire, and Ambulance
- Travel Guides
- Cargo and Freight Agents
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.