Rental service representative
Also known as: rental service assistant, rental service desk clerk, rental sales assistant, rental service desk supervisor, rental service team leader, rental specialist
About this occupation
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Essential skills and knowledge
- maintain inventory of rented items
- handle rental overdues
- handle financial transactions
- apply numeracy skills
- review completed contracts
- record customers' personal data
- identify customer's needs
- financial capability
- provide customers with price information
- communicate with customers
- product comprehension
- work independently in rental services
Typical tasks and preparation
From the related US occupation profile Counter and Rental Clerks (O*NET 41-2021.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Typical education (US)
- High School Diploma or the equivalent (such as a GED)
- Preparation
- Job Zone 2 of 5
- Interests
- Conventional, Enterprising, Social
Top skills: Active Listening, Speaking, Service Orientation, Reading Comprehension, Critical Thinking, Social Perceptiveness
US median pay: US$41,300 a year (2025), 400,810 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- English or Literature in EnglishO*NET: English LanguageVery important (3.7)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementImportant (3.0)
- Mathematics or StatisticsO*NET: MathematicsImportant (3.0)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone 1-2: Very Little to Some Preparation Needed
- Most common education (US)
- High School Diploma or the equivalent (such as a GED)
- Education
- Usually requires a high school diploma or GED, though some occupations may not.
- Experience
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Training
- Ranges from a few days to one year of on-the-job training.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Retail Salespersons
- Cashiers
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
- Stockers and Order Fillers
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
- Customer Service Representatives
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Telemarketers
- Parts Salespersons
- Order Clerks
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.